Your privacy is important to us. This document explains how your data is collected, used, stored, and protected when you interact with our fitness studio services.

Information We Collect

We gather personal information to support your membership and ensure a quality experience.

• Contact details, such as your name, email address, and phone number, for communication and updates.
• Participation records and class bookings to help manage your schedule and attendance.
• Feedback or enquiries you provide to staff regarding your preferences or goals.
• Technical information, such as device and browser, to optimise your online experience.

How We Use Your Data

We use your details to enhance your experience and fulfil our membership obligations.

• Managing class and session bookings, including confirmation and reminders.
• Responding to your questions or feedback in a timely manner.
• Improving our service and developing new programs based on studio engagement.
• Complying with legal requirements relating to operation and safety.

Our Legal Basis

We only use your personal information as permitted by Australian law.

Collection and handling of your data is done for legitimate business purposes, with your full consent where required, in accordance with the Privacy Act 1988 (Cth).

Data Sharing

We take care with your data and only share as outlined below.

• Service providers who assist us with booking systems, communication, or website operation (bound by contract to protect confidentiality).
• Regulatory authorities if required by law, or to comply with safety obligations.
• Other third parties only with your explicit consent, except where required by law or safety.

Data Security

We maintain physical, electronic, and procedural safeguards to protect your information. Access to your data is restricted to authorised employees or service providers, with measures in place to prevent unauthorised sharing or disclosure. While we take all reasonable steps, no system is entirely immune from risks.

Your Rights

You are entitled to access, amend, or request deletion of your information.

• Request access to your personal information at any time.
• Update, correct, or remove errors in your personal details.
• Withdraw consent for certain uses, where applicable under the law.
• Lodge a complaint regarding your privacy rights with relevant Australian authorities.

Cookies and Tracking

Our website uses cookies to enhance user experience, store preferences, and collect usage statistics. Cookies do not allow us to identify visitors personally unless you provide details.

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Contact Us

If you have questions about your privacy, please contact our studio manager directly. Details are below.

Changes to This Policy

We update this policy as needed. Any changes are effective immediately upon posting.